RETURNS + EXCHANGES
What's your return + exchange policy?
If you don’t love your Definite performance gear, let us know. Definite Articles accepts returns and exchanges within 30 days of purchase, and you’ll receive a refund of your payment. Final sale items may not be returned, however.
How do I make a return or exchange?
Returns within 30 days of purchase are free of charge. Should you wish to make a return or exchange, simply follow these steps.
1. Retrieve your order number from the order confirmation email. Order numbers start with #23.
2. Visit our returns portal at https://definitearticles.happyreturns.com/ and follow the instructions to initiate a return or exchange.
3. You’ll receive an email confirmation once we’ve processed your return.
4.Your refund (or exchange) will be issued to the method of purchase once we receive the item.
When can I expect my refund?
Please be patient. We process your return when we receive your item to our warehouse. But it can take up to 10 business days for the refund to be credited to your account. While we submit the refund immediately, your bank or credit card company still must process the refund and apply it to your account. Processing time can vary. We will send a confirmation email as soon as we issue a refund.
Will I be refunded for shipping if I return or exchange an item?
We offer free shipping to make it seamless for you. Just use the prepaid return label that is included in your order.
Can I return an item after it’s been washed?
Unfortunately, no. We are happy to accept returns or exchanges of unworn, unwashed and undamaged products.
What if I received a damaged product?
We make every effort to ensure the integrity of every order. However, if you receive a damaged item, please take a photo of the damage and send this to firstname.lastname@example.org along with your order number. We’re sorry, but don’t worry – we’ve got you covered.